Frequently Asked Questions

Everything you need to know about your 3INA experience, from shipping to our bold beauty philosophy.

Are 3INA products vegan and cruelty-free?

Yes, we are proud to be 100% cruelty-free. The majority of our range is also vegan-friendly, and we are constantly working to ensure our formulas meet the highest ethical standards without compromising on color payoff.

How long does shipping take and how can I track my order?

Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a confirmation email containing a tracking link to follow your package's journey.

What is your return policy?

We want you to love your look. If you are not satisfied, you can return unopened and unused products within 30 days of purchase for a full refund. Please note that for hygiene reasons, used cosmetics cannot be returned.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay for a seamless checkout experience.

How do I choose the right shade for my skin tone?

Each product page features a shade guide and real-life swatches. If you're still unsure, you can use our Virtual Try-On tool or contact our beauty experts for a personalized recommendation.

Do you offer international shipping?

Yes, 3INA ships to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your destination.